Frequently Asked Questions,From Outstanding Staff Uniforms –
The following are the most common questions we are asked.
Do you sell uniforms direct to the public?
Yes, we are an Online Retailer selling to the general public and also we provide Uniforms and Work Wear to many Businesses, Schools, Hotels and Event Providers.
Do you have a uniform store I can visit?
No, we are an Online Retailer only at this stage. This keeps our overheads and prices low. Our warehouses are not currently open to the public.
Is there a minimum order?
Not for plain clothing (items ordered without decoration such as embroidery). For items with decoration the minimum order is 5 Unit. If you wish to order below the minimum, please contact us for pricing.
Can I get a quote?
Yes if you cannot find the product you need, or are ordering large quantities, or are unsure of what decoration requirements etc you need and require a quotation specific to your needs, please contact us and we will be happy to assist!
Do you offer discounts for bulk orders?
Yes, If you have a larger order, or bulk ordering requirements please contact us for a quote, we will be happy to assist.
Can I get a uniform sample?
Due to the hundreds of requests we receive a year, we are unable to supply free samples. You can order for samples via email info@staffuniforms..co.ke – Samples must be purchased and please note that no refunds are given.
Do you ship anywhere in Australia?
Yes we do. Please note for remote locations delivery will be extended by a few working days.
How much is delivery?
Please refer to our Shipping page.
Where are you based?
Outstanding Staff Uniforms are have its Head Operations in Nairobi, Kenya.
How long will delivery take?
Generally orders without decoration such as Embroidery etc will be delivered from 2 to 7 working days once the order is dispatched. Please note due to the large number of styles/colours and sizes available we may have to collate items from separate warehouses to ship to you, and this can add a few working days in processing time (please note any unlikely further delays will be advised to you).
For decorated items (items with Embroidert etc) our general time frame is between 2-4 weeks.
Please be assured we endeavour to deliver your items as promptly as possible.
If you require an urgent delivery please contact us so we can check stock availability and ability to meet your deadline.
Why does Embroidery or Screen Printing take more than a few days?
Embroidery and Screen Printing etc are physical jobs to complete. The process of converting and setting up artwork, drawing up the brief for each job in production, having the customer approve the artwork and then the stock transfer/set up (including every garment being unpacked, framed and set up) and then actual application of the artwork onto the garment is a process that is resource and time intensive.
We have to schedule this process/each job into production booking appropriate staff, time on machines, organising correct paints/thread colours, and with numerous jobs in production orders are completed in order of receipt. Jobs in production can take from 2 hours to 10 hours (or more) depending on the artwork required (jobs that have numerous artwork obviously take longer, front and back artwork for example), so in context of having 20-50 jobs in production at any given time, this explains the need to allow the 2 to 4 week time frame for production and delivery.
If you have an urgent requirement or deadline, we ask that you contact us to discuss as we can organise priority runs often in overtime in production if available.
What colours and sizes do you have?
All items specify their style, colour and size options so refer to the individual products you are interested in. We have thousands of items we stock and can supply, so if you cant find what you are looking for don’t hesitate to contact us.
Do you have other items available?
Yes we can supply Safety items
Should I choose Screen printing or Embroidery or Heat Press?
This will depend on the application and the look you are aiming for. If you are unsure and require advice please contact us and we will be happy to advise!
Will I be able to see a sample of an item with my Embroidery or Screen printing before I order?
When you place your order and supply your artwork with embroidery you will be emailed a sample to approve within 3 working days. With screen printing no digital image is generated, however our printing services are of a high quality and your garments will be decorated to match your artwork. Mock Ups can be provided on request.
How do I pay for my Uniforms?
You can pay through for goods through Cash/Bank/Mpesa Services from all over the world. contact us for details on how to pay.